WE’D LOVE TO HEAR FROM YOU
Reach out with any questions about products, orders, or acquisition.
jiajiahuikeji@163.com
We respond within 24 hours.
Response Time
Within 24 hours, Monday – Friday.
WhatsApp responses are typically faster.
Global Shipping
We ship to most countries worldwide.
Est. delivery: 15–18 business days.
Questions & Answers
FREQUENTLY ASKED QUESTIONS
How long does shipping take?
15–18 business days from our warehouse to most destinations worldwide. You will receive a tracking number via email within 24–48 hours of shipment.
Do you ship internationally?
Yes, we ship to most countries worldwide. Free shipping is available on all orders over $500 USD.
What is your return policy?
We accept returns within 30 days for unused items in original packaging. Please contact us before initiating a return.
How can I track my order?
A tracking number will be sent to your email within 24–48 hours of shipment. Use this number to track your delivery on our logistics partner’s website.
Can I customize an order?
Yes. Contact us directly via WhatsApp for bulk orders, engraved items, or custom configurations. We will do our best to accommodate your request.